Published On: Mon, Mar 26th, 2018

“A lot of unrest among patients. There is need for an organization that takes this seriously”

hospitalWILLEMSTAD - Every day, patients express their dissatisfaction with doctors and specialists in Curaçao. This situation must receive rapid attention, says health and safety specialist Arthur Nivillac.

In the meantime, Sint Elisabeth Hospital (Sehos) has decided to set up an internal client council, Susanne Pendjol-Klarenbeek from Sehos and ARBO specialist Arthur Nivillac.

The client council will consist of a maximum of seven people. They may be patients themselves but also stakeholders, such as a family member or parent. They stand up for the interests of patients and will advise the hospital management.

But the council is not meant for individual complaints. “We have another arrangement for this,” says Susanne Pendjol-Klarenbeek of Sehos, the complaints officer.

“Who should we ask to investigate if it is an experience or a fact?”

Health and safety specialist Nivillac regularly receives requests from patients who want to go abroad for a 'second opinion'. They want to go to Colombia, Dominican Republic and the Netherlands for that.

According to him, this is evidence that an organization must soon come to seriously investigate this unrest among patients.

“I hear almost every day that patients are not satisfied with the treatment they receive here. It can be an experience. But where should we actually find out whether it is an experience or whether it is a fact?”

That is why he advocates for an independent patient council that really stands up for the interests of patients.

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