Published On: Wed, Oct 19th, 2016

Consumers Foundation: “Compensation for flight delays”

Curacao AirportWILLEMSTAD – Fundashon pa Konsumido (Consumers Foundation) has taken notice in the press and social media of the many complaints about InselAir’s poor service. Complaints about delays, cancellations without notice and lack of communication to the passengers have received a structural nature that the airline cannot talk about incidents anymore.

To better regulate the handling of consumer complaints and standardize these, member countries affiliated to the International Civil Aviation Organization (ICAO), have signed the Montreal Convention.

This treaty aims to establish uniform principles and standards of international civil aviation for the transport of passengers and goods. It is important to establish the responsibilities and liability of airlines for the consumer. Central questions of liability for death and injury, the liability for delays and liability for destruction, loss or damage to baggage.

Given the points of the Montreal Convention the Fundashon pa Konsumidó calls on the Minister of Traffic, Transport, and Spatial Planning to effectuate the following on behalf of the government of Curaçao:

  • to ratify the Montreal Convention in order to create the framework within which the responsibility of Curaçao airline towards the passenger is determined.
  • to adopt specific compensation standards from the Montreal Convention which airlines in Curacao have to keep themselves to in case of death or bodily injury to a passenger, in the case of delays and cancellation of a flight and, in the case of destruction, loss and damage to baggage.

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