Published On: Thu, Aug 29th, 2013

EU claim: ‘DAE-Passengers have to act fast’

DAEWILLEMSTAD – Affected DAE passengers must act quickly to get their money back. As long DAE is not bankrupt, passengers are more likely to get their ticket money back or get DAE or at least some compensation for damages. This is according to EU claim in a radio interview.

Once the company is bankrupt, it is unlikely that passengers can still go somewhere to claim. EU claim is an organization that helps air passengers from the Netherlands when they are affected by delays, rebookings or cancellation of their flight. In practice, it is difficult to get compensation and EU claim then acts as intermediary between passenger and the airline. Recently EU claim was successful in helping passengers on a delayed Martinair flight to Curaçao to help with litigation, which eventually led to the payment of a total compensation of 84,600 euros.

Services discontinued

Since last week, DAE flights have not operated to and from Curaçao because Curaçao Airport Partners (CAP) have discontinued its services to the airline. DAE has an outstanding debt to CAP. According to Tjitze Noorderhaven of EU Claim DAE must return the money of the ticket to the affected passengers, because DAE has not performed the service. Noorderhaven recommends the passengers to write a letter in which they set DAE liable. “If DAE goes bankrupt, which I hope it will not, then the passenger in any case will be known as a creditor in the company,” Noorderhaven said.

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