Published On: Mon, Sep 5th, 2016

InselAir passengers spend the night at airport

InselAirWILLEMSTAD – Passengers on an InselAir flight to Barranquilla, Colombia were forced to spend a night at Hato Airport at the end of last week (see a video on Curaçao Chronicle’s Facebook page). Apparently the plane was not able to land in the Colombian city due to the weather and had to return to Curaçao.

The Director of International Affairs, Edward Heerenveen indicated that the could not offer accommodations to the passengers because all the hotels were full. It was the North Sea Jazz Festival weekend. Local travelers were able to go home, but the other tourists had to sleep in the departure hall. Only one InselAir staff member was present in the Operational Control Center / Passenger Handling Area.

According to a family member who is in close contact with a stranded traveler, Heerenveen's statement is not true. “They've been sitting there all night and could not leave. There was no staff member present until 5:30 in the morning. The flight was, apart from the weather, already delayed for many hours.”

Because the flights were full, the stranded passengers were not able to leave the following morning. They received vouchers for consumption. The delay caused a lot of angry reactions. On the video, you can see how an irate woman was standing on the chair in the departure hall and screaming out her frustration towards Heerenveen.

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