Some relief for passengers stranded due to weather circumstances
WILLEMSTAD – Something that does not occur often at Curaçao International Airport: passengers stranded at the airport during the evening hours due to weather circumstances in another country. This was the case Monday evening at Curaçao International Airport. A stranded passenger is the responsibility of the airline, however, weather circumstances are often times considered external factors that hinder a service offered.
Notwithstanding above, the Curaçao Airport Partners Customer Service team, supported by the Airport Operations and the Safety officers, diligently worked over hours in order to offer the passengers some relief during their unpleasant situation. Among others by continuously being present, offering information, supporting the airline, offering hotel options and bringing warm food, lemonade, and water.
CAP has also been in contact with the airline, Curaçao Tourist Board (CTB) and governmental organizations and hopes the situation will be solved soon.