Published On: Fri, Sep 21st, 2018

The Central Bank is focusing on becoming a customer-friendly and innovative organization

Central BankWILLEMSTAD - During a recent presentation to the Curaçao Business Association (VBC), the Interim President of the Central Bank of Curaçao and St. Maarten (CBCS) Leila Matroos-Lasten indicated that the organization she is presiding is focusing on becoming customer-friendly and innovative.

To reach this, the CBCS wants to implement an organizational redesign, including functions and processes that correspond with the ambitions and transformation of the organization.

“In order to realize this, we cannot continue to do business as we used to. Our organization has to be fit to face the challenges and carry an internal transformation. Therefore, this month we are kicking off a reorganization process through which we will develop and implement a new management and organization structure, we will update and implement lean and mean processes, and we will continue to invest in our personnel to improve our performance’ said the Interim President.

The Central Bank also wants to implement a decisive and efficient business management and strengthening of the execution of the core business, supported by a modern IT-infrastructure.

“We will develop a strategy to innovate our IT infrastructure and thereby strengthening the execution of our core tasks and business operations. In doing this, we will continue to ensure that we are able to cope with the threats of cyber-attacks and the sensitivity of the data entrusted to us.”

Together with this, the CBCS wants to implement a customer-friendly and innovative organization culture and a new image.

“We also have to work on our culture. Our organization has become accustomed to a certain way of working over the years, which has led the outside world to perceive us as inflexible and a closed fort. We need a change in our culture to be the strategic partner and advisor that our countries expect. We have to move from a relatively closed organization to an open and transparent organization. It is in this regard that we have conducted the stakeholders’ satisfaction survey as part of the strategic process and we included the recommendations in the strategic plan. We have also developed a communication plan that we are implementing, and in 2019 we will start the rebranding of the Bank,” said Matroos-Lasten in her presentation.

The CBCS wants to achieve this transformation through leadership with a new “tone at the top”.

This strategic goal is closely related to the reorganization process. A precondition for the success of the transformation and our culture change is that the management supports the change and sponsors it.

Good leaders will be followed but this will only happen if the tone at the top is right. A leadership program is being introduced to support our leaders in carrying the transformation and culture change.

The leaders need to change the organization from "internally focused" to an "externally focused" and innovative dynamic organization.

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