Published On: Tue, Oct 2nd, 2012

Facebook launches new Help Center

Facebook has redesigned its help center and dashboard in an effort to better help users navigate its privacy settings and to lead them to new features on the site.

The new help hub, launched Tuesday, gives users a central location for learning how to manage privacy on the social media site and for reading up on changes to Facebook’s layout, such as the Timeline. Users can click on a link to learn about Facebook’s newest games and other applications.

The company recently launched an app store, in part to showcase companies that have programs that work with the social network’s real-time activity feed. Facebook has also revamped its support dashboard, which was under review and is now available to users worldwide. The dashboard will now allow users to keep track of photo or profile issues that were flagged during the review process. Facebook will alert users as reports move through its system, explaining the actions the company took on the matter.

“Both of these tools aim to provide the people who use our service with access to the information they need from Facebook as quickly and as efficiently as possible,” said Erin Egan, Facebook’s chief privacy officer, told The Washington Post. “These resources demonstrate our commitment to transparency and our continued effort to ensure that the people who use Facebook can create the experience that is right for them.”

Facebook stock was trading at $22.18 per share on Tuesday morning — better than in recent weeks but still far below its initial public offering price of $38.

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