Published On: Mon, May 14th, 2018

CTB Starts Customer Service Course for the Tourism Sector

With 150 participants...

CustomerServiceTraining-1(L)WILLEMSTAD - The Curaçao Tourist Board (CTB) is offering CHATA-affiliated hotels the opportunity of following a customer-service training program. The CTB is offering this training, designed by Teamwork Curaçao especially for the local market, to employees that come in direct contact with tourists. The 150 participants in total will be following the course as three separate groups. The first of these, consisting of 46 participants, completed the course on May 8, and the second will be starting on May 14.

The program includes the following modules: Customer Experience, Customer Oriented Communication, Surprise Your Customer, the Difficult Customer and finally, the Different Customer. The hotels participating in the first group were the Avila Beach Hotel, Baoase Luxury Resort, Blue Bay Curaçao Golf & Beach Resort, Bon Bini Seaside Resort, Holiday Beach Resort and Casino, Kontiki Beach Resort, Papagayo Beach Hotel, Papagayo Beach Resort, Pietermaai Boutique Hotel and Royal Sea Aquarium Resort.

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