Published On: Mon, Sep 18th, 2017

Customer service training course for the tourism sector started

CustomerServiceTraining-1(L)WILLEMSTAD - The Service-First philosophy runs like a common thread in organizations that have contact with tourists as part of their daily operations, underscoring the need for Curaçao to press on in its pursuit of excellence in the level of service provided. The CTB, in collaboration with CHATA, is offering CHATA members hotels the unique opportunity of following a training program focused on customer service, designed especially for the local market by Teamwork Curaçao and offered free of charge by the CTB to employees who have direct contact with tourists, in departments such as front desk, reservations and others.

The primary aim is to raise the level of service experienced by guests on very short term and further strengthen the island’s tourism product. The program includes five parts: Customer Experience, Customer Oriented Communication, Surprise Your Customer, The Difficult Customer and finally, the Different Customer. The training program will continue until October 6 of this year and includes both theoretical and practical elements. The practical sessions will be delivered at the participating hotels, which are Livingstone Jan Thiel Resort, Rancho El Sobrino, Papagayo Beach Hotel, Lions Dive & Beach Resort, Papagayo Beach Resort, Bon Bini Seaside Resort, Sunscape Curaçao Resort, Spa & Casino, Avila Beach Hotel, Baoase Luxury Resort and Santa Barbara Beach & Golf Resort.

The CTB’s best wishes go to all participants. Together, we will take our tourism product to the next level!

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