E-gates only in use during peak hours
WILLEMSTAD – “The e-gates are working just fine, but they are not used during off-peak hours,” said police spokesman Alfred Suares to the afternoon newspaper Amigoe recently. The Amigoe had questions about why the e-gates at the Hato-airport are sometimes closed.
There are conscious choices made with respect to the ports. “Of course, there are malfunctions sometimes, but there are no structural problems. The e-gates are only used during peak hours and are designed for travelers of eighteen years or older from Europe, Canada, and the United States that have digitally filled in the online immigration form 24 hours in advance on the Curaçao Tourist Board (CTB) website.
Shortly after the official opening in April there were some confusions. The police spokesman said that not all passengers at the time knew that they hade to complete the online immigration form before they can use the electronic gates. This is also true for people who were born in Curaçao but do not live here. They felt that they did not have to fill in the ed-cards. This led to long rows because the travelers had to still use the counters.
All stakeholders then decided to take steps. CTB launched a promotional campaign. They were also looking at the possibility of giving the tourists information about this ed-card when booking their flights.