There is a new concierge at Floris Suite Hotel. Her name is ALICE! And she is in the palm of your hand
WILLEMSTAD - ALICE stands for A Life Improving Customer Experience and is a mobile application that can be downloaded on your mobile device and works as a remote control for concierge services. Guests can download the app on their mobile device at or before check-in and then log in with their name and room number. From there, one can basically make any request, on or off hotel property through their smartphone. Ordering room service from the airport, requesting turn-down service, making on or off-site dinner reservations, booking a spa treatment, scheduling wake up call, and ordering a bottle of your favorite champagne while lying at the pool site or on the beach can be done from now on from the palm of your hand.
“Guests love to work with it; because of how simple and enjoyable it is to request something you want and get right away. We are very proud that Floris Suite Hotel is the first property on the island that is featuring the ALICE application. We’re at a point in time where technology can actually achieve personalization on a much larger scale. This system is a great tool to enhance the service we provide to our guests.”
Upscale hotels and resorts in the United States such as The Carlyle Hotel in New York City, The Setai in Miami Beach and The Leading Hotels of The World to name a few already feature ALICE as their preferred guest service application.
The application can be found at www.aliceapp.com/florissuitehotel