Published On: Tue, Jun 19th, 2018

2018, turning point for luggage tracking in airlines

Airlines around the world once again improved the baggage delivery rate, according to the SITA Baggage Report 2018.

BaggageAirlines around the world once again improved the baggage delivery rate, according to the SITA Baggage Report 2018 published in Spanish today. This continues the improvement trend of more than a decade, which has seen the incorrect handling of baggage drop by 70% since 2007. This is the fourteenth year that SITA has issued its report and marks 2018 as a turning point for both the global airline industry, as in the increasing adoption of technology by airlines for baggage tracking purposes.

The SITA report details how baggage management is changing globally and airline passengers can expect to see important differences over the next two years. Services such as real-time notifications and quick deposit of luggage using self-service will be more common. We know that it is now in 2018 that Resolution 753 of the International Air Transport Association (IATA) came into force, which is expected to increase baggage tracking in the industry.

Elbson Quadros, SITA vice president for Latin America, said: "Over the past decade, we have seen significant improvements in baggage handling as airlines benefit from the technology, now with IATA's drive for 100% tracking. of luggage, the adoption of technology will increase further.Tracking from start to finish produces data that reveals where improvements can be made in the operational processes. While we will not see a sudden change in 2018, it is a true turning point for the industry, as airlines begin to unlock the value of tracking data of the 4.65 billion suitcases they carry. "

The growth in the number of passengers worldwide exerts considerable pressure on the systems and baggage processes of the industry. With the increase to more than 4 billion passengers in 2017, airlines have succeeded in reducing the amount of incorrectly issued bags. In fact, 5.57 suitcases per thousand passengers is the lowest level ever recorded. Despite this improvement, improperly managed baggage cost the industry an estimated $ 2.3 billion in 2017, so there is a considerable margin for cost reduction that favors airline investments in the tracking of luggage from end to end.

The SITA baggage report includes examples of how airlines, such as Delta, Bahamasair, Aeroflot, Alitalia, and Qatar, are using innovative and proven technologies to improve baggage management and tracking. A case study describes how the Bahamasair airline went from examining luggage tags on a "bingo" card to full compliance with resolution 753 at Miami and Nassau airports in just seven days. This included a total capacity to share real-time tracking data through the BagJourney service of SITA. This initiative will provide benefits to the airline that will be reflected in the improvement of passenger service and the reduction of operating costs.

SITA provides IT and communications services to the air transport industry and is the only one-source provider that covers all areas of baggage handling, from data capture to administration and sharing with state-of-the-art technology. SITA has been the recognized leader in the tracking and tracking of suitcases for more than 25 years with their systems in all the major airports of the world. SITA BagJourney is the first baggage tracking system based on the needs of the air transport community that provides an end-to-end view of baggage travel using data from multiple sources. Today, SITA leads the baggage management community by providing technology and professional services to help airlines track baggage and reveal the value of a large amount of tracking data that will occur.

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