Published On: Tue, Apr 24th, 2018

The aviation market grows but IATA focuses on ground services

While statistics are encouraging in terms of number of airlines and occupancy, effective ground operations are an essential part of the process

The International Air Transport Association (IATA) highlighted three key priorities for the scale services industry to support the growing demand for air travel: harmonize global standards to improve safety, improve collaboration among stakeholders and develop talent.

"Effective ground operations are an essential part of the airline industry's efforts to meet the expected growth in demand for air connectivity.To prepare for the future, we must focus on implementing global standards, enhanced collaboration and accelerating modernized processes," said Nick. Careen, Vice President of IATA, Airport, Passengers, Cargo and Security, at the 31st IATA Land Management Conference in Doha, Qatar.

Global standards

IATA requested the scale services industry to accelerate the global adoption of the IATA Ground Operations Manual (IGOM) to ensure a level of operational consistency and safety throughout the industry worldwide. "Aviation becomes more secure when global standards are consistently applied, IGOM is the global standard and our worldwide implementation is our goal," said Careen.
IATA also requested governments to recognize the IATA Security Audit for Land Operations (ISAGO), based on the IGOM standards, in their regulatory frameworks.

"We ask governments to universally recognize ISAGO as an acceptable means of compliance for the supervision of operators of outsourced services in ground operations, which will promote harmonization throughout the industry, reduce redundant audits, improve safety and improve efficiency." operative, "said Careen.

As of April 2018, the number of terrestrial service providers (GSP) in the ISAGO Registry exceeded 230, with almost 450 stations registered in more than 300 airports around the world. ISAGO is recognized by several airport authorities, such as Amsterdam Schiphol, London Heathrow, Seattle Tacoma, Miami, Hong Kong and Singapore, and the civil aviation authorities of Lebanon, Jordan, Turkey, Holland and many others.

Improving collaboration

IATA urged greater collaboration among stakeholder groups to improve safety and operational efficiency. Following successful collaborative efforts such as ISAGO and the IATA Land Damage Database, the IATA Ground Operations Group (GOG) was established as a collaborative forum for airlines and ground operators to work together. The goal of the GOG is to provide strategic direction on the development and implementation of ground handling technology and standards with a focus on improving safety and efficiency.

"We have high expectations for the GOG." His three-year plan to address safety and efficiency issues will lead to much-needed improvements in critical areas of operations such as training, development of ground support equipment and cargo control. They will only realize the full benefits that the GOG can provide if they have the support of all the stakeholders in the scale services industry, "Careen said.

The development of a new SAE aviation standard for fuselage alignment markings for aircraft is another example of successful industry collaboration. This will help reduce aircraft damage during maintenance by having standardized alignment markings on the fuselage of the aircraft.

"Most airlines have individual alignment markings to assist the ground support team (GSE) with the aircraft." With the standardized markings, the ground crew knows exactly what to expect and can develop the GSE automatic coupling technology. said Careen.

Ramp of the future

IATA has launched an initiative of the Ramp of the Future (RoF). This will bring together key stakeholders to accelerate the modernization of processes aligned with a common vision for the future of ground operations. The key partners participating in RoF are the members of the GOG and the Airport Services Association (ASA).

"The number of passengers is growing, airport infrastructure is approaching its capacity, opportunities for green sites or new construction terminals are limited, it is necessary to find new, smarter and more

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