Published On: Tue, Nov 10th, 2015

Reporting damage after collision no longer necessary at ENNIA

claims procedureWILLEMSTAD –  Handling claims for vehicles has now been made much easier at ENNIA, since the customer no longer has to report the damage himself. This is a process that is known to be tiresome. From now on the customer will receive a phone call within two business days from an ENNIA-employee to take care of the damage to the vehicle.

This new method – which will save the client quite some time – is made possible thanks to the renewal of the internal work process and a new agreement with Forensys. This company will take care of all the information and documents of all the parties involved, after which Forensys will make sure ENNIA receives this information within 24 hours. It is of the utmost importance that persons involved in a car accident always call Forensys to make sure that the damage is recorded properly. Because of this method direct contact with the client or other parties involved is no longer necessary.

Chantal Pietersz-Seferina, the Chief Operation Officer, states: “After an in depth analysis of the work process and after searching for a more customer-friendly way to handle claims, we came up with this solution. We work hard on improvements and customer comfort. For the future, one can expect even more improvements from us. A few years ago we terminated the deductible for liability insurance and this has also provided many advantages for the client in handling their claim.”

Claims will no longer be processed without a Forensys-report. If Forensys cannot be present immediately after the accident, they will perform a reconstruction afterwards. There are exceptions in cases of vehicle theft or burglary. In these cases one should always alert the police. A police report is necessary when processing the claim. This new process puts the client and the other parties involved at ease, as it will also save them time, because the damage claim will be handled by telephone.

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