WILLEMSTAD – Cpost International Curaçao has announced the successful completion of a strategic postal transformation plan in partnership with Escher, a leading global provider of postal and courier software and consultancy services.
The collaboration produced a 40-initiative roadmap aimed at driving growth, efficiency, and innovation across the organization.
Major Upgrades to Operations and Services
Key elements of the plan include the introduction of Community Mailboxes and smart parcel lockers, a move expected to increase last-mile delivery productivity by up to five times while improving customer convenience.
Cpost will also roll out digital-first services such as automated delivery notifications, electronic proof-of-delivery, and robotic process automation to streamline workflows.
In addition, the plan calls for an organizational redesign separating postal and non-postal business units to improve operational accountability, alongside a cost-efficiency program designed to reduce operating expenses and set a clear path toward profitability.
Global Recognition
The roadmap received international attention at the Universal Postal Union’s Small Island Developing States forum in Jamaica, where Cpost CEO Jervhes Josephia presented the strategy and praised Escher’s consultancy work.
“Escher’s team provided us with a crystal-clear roadmap to modernize our network, unlock new e-commerce revenue streams, and serve island communities more efficiently,” Josephia said. “In response to the global decline in mail volumes, we are strategically focused on expanding our logistics and parcel business, and Escher is a key partner in driving that transformation.”
A Model for Other Postal Operators
Escher CEO Brody Buhler credited Cpost International’s leadership with driving the transformation. “The vision and commitment of Cpost International’s leadership has been the key to their success,” he said. “We’re delighted to help operators translate vision into measurable outcomes and look forward to supporting similar transformations worldwide.”
With the new roadmap in place, Cpost International aims to strengthen its role as a modern logistics and postal service provider, positioning itself for sustainable growth in a rapidly changing industry.
