WILLEMSTAD – Bizzo Casino, an online gambling platform, is facing serious allegations of illegal operations and unethical business conduct, particularly targeting players from Portugal. A formal complaint has been submitted outlining multiple breaches of legal and regulatory standards, raising concerns about the casino’s licensing, withdrawal procedures, and data privacy compliance.
According to the complaint, Bizzo Casino operates without a valid license to serve Portuguese players, violating both Portuguese and European Union gambling regulations. While the casino displays licenses from Estonia, Kahnawake, and Curaçao, none of these authorize operations in Portugal. The complaint highlights a lack of transparency, with no licensing information clearly visible on the casino’s website, creating a misleading impression of legitimacy.
In addition to licensing issues, the complainant alleges that Bizzo Casino subjected him to an excessive and invasive Know Your Customer (KYC) process after winning a substantial amount. Requests for multiple unnecessary documents, repeated selfies holding identification, and continuous verification steps reportedly violate the EU’s General Data Protection Regulation (GDPR), particularly rules around data minimization and fair processing.
The complaint further states that despite full cooperation, withdrawal requests were repeatedly canceled without explanation, with inconsistent instructions from support staff. Only a partial payment of €6,986.51 was made out of the €11,800 won, leaving an outstanding balance of €4,813.49. The complainant claims the delays and obstructions appear designed to discourage withdrawals and encourage continued gambling with the winnings.
Suspicious financial practices have also been reported. Some payments were processed through unrelated companies, with one transaction oddly referenced as an “affiliate” payment despite being a withdrawal. This raises potential concerns over money laundering and manipulation of accounting practices.
The complainant accuses Bizzo Casino of predatory tactics, including repeated cancellation of withdrawals and withholding small amounts to trap funds in player accounts. Payments were reportedly only processed after escalating the issue to the casino’s affiliate program through LinkedIn and email, as standard support channels failed to provide timely resolutions.
The complainant has submitted formal grievances to the Kahnawake Gaming Commission, Curaçao eGaming, and the Portuguese Central Bank for further investigation. He is demanding immediate payment of the outstanding amount to resolve the dispute amicably but warns of public exposure and legal actions if the issue remains unresolved.
This case underscores growing concerns about online casinos operating across jurisdictions with complex licensing landscapes and highlights the need for increased regulatory vigilance to protect players from unlawful and deceptive practices.
